Communication Platform as a Service Company

Executive Summary

White Label Consultancy elevated privacy compliance by conducting maturity assessments, building the RoPA and drafting governance documentation. After the appointment as Global DPO, White Label Consultancy guided risk assessments, monitored compliance and kept leadership teams informed about privacy matters, ensuring a seamless journey to privacy compliance and building the foundations of their data protection framework for long-term resilience.

Client Overview

A prominent telecom operator in Scandinavia, with a vast customer base and extensive data management requirements, faced significant challenges in adhering to the General Data Protection Regulation (GDPR) despite two years of dedicated implementation efforts. Recognising the criticality of legal compliance and the inadequacies of previous implementation efforts, the operator sought the expertise of White Label Consultancy to devise a robust solution.

Purpose of Involvement

The primary objective of involving White Label Consultancy was to reassess the telecom operator’s GDPR compliance strategies and implementation effectiveness. Previous efforts had not sufficiently addressed all compliance requirements, leading to potential legal vulnerabilities. White Label Consultancy was tasked with thoroughly examining the existing procedures and developing a strategic plan to address the identified gaps.

Consultancy Support and Strategy Implementation

White Label Consultancy initiated its involvement with an assessment of the telecom operator’s current GDPR compliance capabilities, focusing on personnel, processes, and technological systems. This comprehensive evaluation allowed for a nuanced understanding of the deficiencies and areas requiring immediate attention.

Upon identifying key compliance gaps, White Label Consultancy crafted a detailed and actionable GDPR compliance roadmap. This plan outlined specific measures needed to enhance data protection practices and ensure regulatory adherence. Key aspects of the work included:

• Revision of Data Management Processes to streamline data handling procedures to enhance transparency and security
• Implementing targeted training programmes to elevate the GDPR knowledge base across the organisation
• Data mapping for the organisation to better understand the data elements it was processing and the systems involved in the processing
• Assessment of system capabilities from a security measure perspective
• Establishing continuous monitoring mechanisms to ensure ongoing compliance and adaptability to regulatory changes

The implementation and strategic plan were developed to be comprehensive and specific, ensuring clarity in execution. It was subsequently presented to and approved by the senior management of the telecom operator, securing high-level endorsement and support for the implementation phase.

Outcome and Business Impact

White Label Consultancy’s strategic involvement facilitated a structured implementation of the compliance plan, supported by the White Label Consultancy in some areas while delegating other activities to the operator’s various business units. This collaborative approach ensured that the implementation was integrated into the organisation’s operational fabric, enhancing the sustainability and effectiveness of GDPR compliance measures.

As a result, the telecom operator strengthened its legal compliance and bolstered its reputation for protecting customer data, reinforcing customer trust and corporate credibility in a highly competitive industry. White Label Consultancy’s expert guidance and tailored approach enabled the client to navigate the complexities of GDPR compliance with confidence and precision.